Troubleshooting

The assistant replies with a Definedge sign-in link.

Your Definedge session has expired or hasn't started. Open the link, sign in, then ask your question again.

"Session expired. Please login again."

Same as above: ask the assistant to log you in to Definedge, open the link, and retry.

The assistant answers from general knowledge instead of Definedge data.

Make sure the Definedge connector is switched on for this chat (+ → Connectors in Claude). Mention Definedge or the study by name: "Using Definedge, show today's top D-Score stocks."

The assistant says it isn't allowed to explain the data.

Ask again and say what you want: "Explain what these numbers mean." Definedge is updating the instructions its server gives to AI apps.

A tool returns an error.

Try once more. If it repeats, note the tool name and the time, and email [email protected] with the subject MCP Feedback.

Prices differ between two answers.

Some tools use the index, others the near-month future, and some use the previous close. Ask the assistant which price and time each figure refers to.

An order asks for "confirmation" although I approved it in my app.

That is Definedge's own check. Read the order summary and reply "confirm" to place it. See Placing orders safely.

ChatGPT has no option to add a custom MCP server.

Add custom MCP servers on chatgpt.com (not in the mobile app), on Plus, Pro, Business, Enterprise or Edu. On Business, ask a workspace admin to add Definedge from Plugins. On Free or Go, use Claude.

On my phone, or in a new chat, the assistant says I'm not signed in.

First check that Definedge is listed (Connectors in Claude, Plugins in ChatGPT). If it isn't, add it with No sign in / No authentication. The connector carries over to new chats, but your Definedge session may not. Ask "Connect to my Definedge account." or "Give me the Definedge sign-in link." Open the link, sign in and ask again.